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What does my warranty cover?

SRAM (Quarq) warrants its products to be free from defects in materials or workmanship for a period of two years after original purchase. This warranty only applies to the original owner and is not transferable. Claims under this warranty must be made through the retailer where the bicycle or component was purchased; in some cases you may contact Quarq directly. Original proof of purchase is required. For complete information please see the warranty policy (2MB, PDF) or your user manual. (If you live outside of the United States or Canada, you can still contact the Quarq headquarters directly, but all international Quarq warranty is handled through your local bike shop in conjunction with SRAM's world wide service centers. ) 

This warranty does not apply when the serial number or production code has been deliberately altered, defaced or removed. This warranty only applies to the original owner and is not transferable. Claims under this warranty must be made through the retailer where the bicycle or the SRAM component was purchased. or directly through Quarq customer service. Original proof of purchase is required.

Warranty does not apply to normal wear and tear. Wear and tear parts are subject to damage as a result of normal use, failure to service according to SRAM recommendations and/or riding or installation in conditions or applications other than recommended. Wear and tear parts are identified as:

Dust Seals
Bushings
Air sealing o-rings
Glide rings
Rubber moving parts
Foam rings
Rear shock mounting hardware and main seals
Upper tubes (stanchions)
Stripped threads/bolts (aluminum, titanium, magnesium or steel)
Brake sleeves
Brake pads
Chains
Sprockets
Cassettes
Shifter and brake cables (inner and outer)
Handlebar grips
Shifter grips
Jockey wheels
Disc brake rotors
Wheel braking surfaces
Bottomout pads
Bearings
Bearing races
Pawls
Transmission gears
Spokes
Free hubs
Aero bar pads
Corrosion
Tools
Motors
Batteries

This warranty does not apply to products that have been incorrectly installed and/or adjusted according to the respective SRAM user manual. The SRAM user manuals can be found online at sram.com, rockshox.com, avidbike.com, truvativ.com, zipp.com or quarq.com.

This warranty does not apply to damage to the product caused by a crash, impact, abuse of the product, noncompliance with manufacturers specifications of usage or any other circumstances in which the product has been subjected to forces or loads beyond its design.

This warranty does not apply when the product has been modified, including, but not limited to any attempt to open or repair any electronic and electronic related components.

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